Cost of the Protection Plan
The price paid for the STS Travel Protection Plan itself is non-refundable.
STS Travel Protection Plan
Travel plans can change. The STS Travel Protection Plan gives eligible travelers additional flexibility before departure and includes post-departure insurance benefits.
Updated April 15, 2025
Add Protection When You Make Your Initial Payment
STS strongly recommends purchasing the STS Travel Protection Plan. You will be given the opportunity to add or decline the plan when accessing your reservation to make your initial payment.
The plan must be added and paid in full within 30 days of initial payment or by the final payment due date, whichever occurs first. It cannot be added after your trip has been paid in full.
$69
Per Traveler
Cancel For Any Reason protection subject to
the terms below.
The STS Travel Protection Plan Is Not Insurance
The pre-departure portion is a penalty waiver that allows you to cancel your trip for any reason up to 48 hours prior to your original scheduled departure time, or no later than 5:00 PM EST two days before check-in for hotel-only reservations.
Cancel For Any Reason
STS Travel Protection Plan
Pre-Departure Penalty Waiver provided by Student Travel Services, Inc.
Pre-Departure Cancellation Benefit
You may cancel your trip for any reason up to 48 hours prior to your original scheduled departure time as shown on your travel documents, or no later than 5:00 PM EST two days before check-in for hotel-only bookings.
Payments made, excluding the excluded items listed below, will be refunded in the form of travel credit valid for up to one year from your scheduled check-in date.
For cancellations made 30 days or more before departure, you may elect to receive a 75% cash refund instead of travel credit, less the non-refundable airfare portion of your package.
After Departure
Post-Departure Insurance Coverage
Underwritten by Travel Insured International
| Benefit | Maximum Benefit |
|---|---|
| Trip Interruption | $500 — Return Airfare Only |
| Trip Delay — 6 Hours | Up to $750 — $150 Per Day |
| Missed Connection — 3 Hours | $500 |
| Baggage / Personal Effects | $1,500 |
| Baggage Delay — 24 Hours | $300 |
| Medical Evacuation & Repatriation of Remains | Up to $100,000 |
| Accident & Sickness Medical Expense | Up to $25,000 |
| Political or Security Evacuation and Natural Disaster | Up to $150,000 |
| Non-Insurance Worldwide Emergency Assistance Services | Included |
* Restrictions apply. View Plan Documents for complete coverage details.
What Is Not Reimbursed?
The Pre-Departure Penalty Waiver does not reimburse the following excluded items.
Prepaid Airfare
Prepaid airfare is deducted from the refund. Airline credits, if available, are subject to the applicable airline's terms and conditions.
Occupancy Surcharges
If the number of travelers sharing a room decreases, remaining travelers may be responsible for the resulting increase in the per-person room price.
Miscellaneous Fees
Reinstatement fees, change fees, payment-related charges and other fees not directly related to the travel package are excluded.
Important Airfare Information
If your package includes airfare, any credit for the air portion of the package will be directly with the airline. The value and terms of the credit are determined by the applicable air carrier.
Some airfare may be completely non-refundable. STS will provide applicable ticket numbers, ticket cost and original purchase date. STS can assist with rebooking flights, subject to a $50 per-ticket administrative fee.
How Travel Credit Works
- Travel credit is valid for one year from the original scheduled departure date.
- Travel credit is non-transferable and name changes are not accepted.
- Travel credit has no value after the one-year expiration date.
- For cancellations 30 days or more before departure, travelers may elect a 75% cash refund instead of travel credit, less non-refundable airfare.
- Cash refunds are returned to the original form of payment.
Cancelling Your Trip
All cancellations must be submitted to STS in writing.
Email cancellations@ststravel.com no later than 48 hours before the original scheduled departure time shown on your air/hotel travel documents, or no later than 5:00 PM EST two days before check-in for hotel-only bookings.
After emailing your cancellation, call 1-800-648-4849 to confirm receipt.
Failure to properly contact STS may result in forfeiture
of your plan reimbursement.
Travel credits will be processed within 14 days.
Additional Conditions
Your cancellation right is not effective until the STS
Travel Protection Plan is paid in full. The plan cannot
be added after final payment has been made for the
travel package.
The STS Travel Protection Plan is non-transferable and
must be repurchased if you want protection on an
amended reservation.
The STS Travel Protection Plan may not be purchased
within seven days of departure.